Office Policies

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Our Mission

Together as a team, we are committed to providing the most compassionate and efficient care possible, in a warm, nurturing environment where the patient is at the center of everything we do.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

  • Pleasanton Office:
    First Tuesday of every month:  8 a.m. - 5 p.m.
    Every Wednesday:  8 a.m. - 5 p.m.
  • San Antonio Office:
    Monday & Tuesday:  8:15 a.m. - 5 p.m.
    Wednesday: 1:30 p.m. - 5 p.m.
    Thursday:  8:30 a.m. - 5 p.m.
    Friday (Administrative Hours):  8 a.m. - 3 p.m.

Appointments

Once your appliances (braces, expanders, etc.) have been applied, you will come in for regular appointments approximately 4 to 8 weeks apart. Your scheduled appointment time has been reserved specifically for you. We request a 48-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

Retainer Policy

At the completion of treatment, every patient will receive three clear removable retainers at no additional charge, no matter how long they have been out of treatment. In addition, a lower fixed retainer will be placed the day braces are removed.